It’s business as usual at Choice Baskets! (for now)
Our business has been affected by the virus since it broke out in China. Supplies have been depleted as the Chinese fought their own battle, closing factories and ships not sailing unless they were full.
For us (and them) these issues are changing, and we are expecting supplies of our lovely baskets over the next few weeks.
Our thoughts now turn closer to home. We are in the fortunate position of being a small business without staff. I will be carrying on for as long as I can. Our baskets are kept in a self-store unit, where it is very rare to see anyone. The baskets are also packed at the unit and the only human contact is dropping the parcels for collection by couriers. Again, this is minimal. I am also washing my hands frequently and reducing physical contact.
Public Health England (PHE) has advised that the virus has a limited lifespan on objects and packaging and that people are not at risk if receiving goods and parcels, therefore we intend to continue to despatch orders as planned.
Our couriers are making changes to the way they deliver. This is the latest from our most used couriers:
In order to protect both our people and customers as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
If recipients are unable to come to the door or are self-isolating, we will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card we left and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.
There’s a lot that is still unknown about the Coronavirus but we know it’s best to minimise physical contact to stop the virus spreading. Because of this, we’re encouraging all of our customers to choose their preferred safe place for deliveries by following the Track & Divert link in the parcel communications we send.
If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, we’ll leave it there, even if there’s someone in the property – we’ll take a photo which will be included in the delivery notification email.
If no safe place is available or a signature is required, we’ll knock on the door and step aside making sure the parcel is delivered safely. For those parcels requiring a signature, couriers have temporarily been given approval to confirm receipt on behalf of a customer; but only when that customer has answered the door and given them permission to do so. This has been put into place to minimise contact. If there is no answer, the parcel will be returned to our depot and we will re-attempt delivery 3 times.
As a preventative measure, we will not be handing over our hand-held devices to customers to capture signatures. We’re encouraging our couriers to follow all government guidelines and take extra precautions by frequently wiping down regularly touched items, such as handheld devices, mobile phones, handles and steering wheels.
Please be aware there may be a delay in receiving your order, but as always, I will be checking parcel tracking and will keep you informed.
So, if you are at home and self-isolating thinking of making use of the time by sorting your storage. Have a look at our website, it’s being updated regularly with both beautiful baskets and despatch information.
Take Care & Stay Safe