NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER
Making a Purchase
Making a purchase couldn’t be easier. Just browse our catalogue and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “View Basket” and you will be asked for the few details that we need to be able to satisfy the order.
We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items.
If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will endeavor to email you with the option to cancel your order if you would rather not wait.
Shipping And Handling
The website will automatically work out appropriate shipping costs. These costs are not negotiable and apply only to UK Mainland. For shipping costs to elsewhere including Northern Ireland please email for a quote. Shipping costs are for delivery on a weekday only. For weekend deliveries please email for quote.DELIVERY CHARGES – 2 TO 3 DAY COURIER Orders up to £14.99 £3.25 Orders £15.00 to £29.99 £4.95 Orders £30.00 to £49.99 £6.95 Orders £50.00 to £100.00 £7.95 Orders over £100 – DELIVERY FREE EXPEDITED DELIVERY – NEXT WORKING DAY COURIER Orders up to £14.99 £7.95 Orders £15.00 to £29.99 £9.95 Orders £30.00 to £99.99 £14.95 Orders over £100 £19.95
Your order will normally be dispatched within 1 working day of receipt of payment. We are not able to guarantee a delivery date or time. Please allow 10 working days for delivery before contacting us.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing (e.g. by email) at our contact address of the problem within 5 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition our only obligation will be, at your option:-
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective, or
c) to refund to you the amount paid by you for the goods in
question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
At Choice Baskets we’re committed to providing privacy for our customers and visitors to our website, warehouse and online platforms.
Our practices and procedures are intended to ensure that the information you submit remains private and is only used for the purposes set out in this policy.
Please be assured that we will not sell or share any information about you with any third parties unless we are required to do so by law.
We collect and process your data under the lawful bases of legitimate interest, contract and/or consent.
What sort of data do we collect?
We collect your data through our website, via email and over the telephone. We may collect your data at events. We also sell our products on various online marketplaces including Amazon and eBay, and the personal data inputted will be transferred to us so that we can fulfil the order. The personal data we collect includes:
- Contact Details – address, telephone number, email address
- Payment method (but we do not collect payment details)
How is the data used?
The data we collect is used to fulfil quotations and sales. We may also use your personal data to communicate with you vie email including new products, special offers.
Sharing Your Data
We receive data from third parties whom we sell our products through. We only receive the data necessary to fulfil your order. “We may share your personal information with our suppliers, service providers and other contractors to fulfil orders you place with us and to provide the services you request, including delivery of orders. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We share your data with Linnworks, an online ecommerce system which we use to store and process data and orders. Linnworks have implemented several policies to safeguard your data. More information can be found here: http://blog.linnworks.com/gdpr-linnworks-compliance
Specific Third Parties such as:
- PayPal (Europe)
- eBay Inc.
How is the data safeguarded?
All the personal information that you provide to us is held online in a secure system. We use security software on our technology to add additional security. We will only hold your personal data for as long as is necessary to fulfil our orders and for any tax or legal purposes. We process payments through Worldpay or PayPal and details are stored in an encrypted format so that we cannot access them past the point of order.
How do I get a copy of the information you hold on me?
You have the right to request a copy of the personal information we hold about you and to correct any inaccuracies. To action this, please write to us confirming your requirements and we will respond appropriately.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
If you do not agree with the details set out in this policy, please do not submit your data to us. You can unsubscribe from our newsletter using the link int the bottom of every email we send. If your data is incorrect, you have the right to rectify the data. You can inform us via the contact details below and we will update the details in a timely manner. You have the right to request that we erase your data, otherwise known as the right to be forgotten. We will comply with your request unless it contravenes any laws or legal reasons we would need to keep your data.
Choice Baskets Ltd
Company Registration Number: 8290770
Address: Choice Baskets Ltd. Sidings Business Park, Engine Shed Lane, Skipton, North Yorkshire, BD23 1TB.
Telephone: 01756 798182
Email: [email protected]
At Choice Baskets we understand that sometimes you may wish to return an item.
Please notify us by email within 14 days of receiving your order: [email protected] For damaged items, we will offer you a full refund or exchange at no extra cost to you. If you’ve just changed your mind, we will request that you return the basket unused and in its original packaging. On receipt we will issue your refund (excluding postage).